logo
Pay at table trinity banner

Introduction

This manual is designed to provide you with detailed instructions for using the Verifone Trinity payment terminal and the PayAtTable application. This guide simplifies the payment process in your restaurant, offering speed, security, and efficiency for every transaction.

In the following sections, you will find step-by-step instructions on how to set up and operate the payment terminal, as well as useful tips to solve common problems.

Terminal Features

Features of the Verifone T650P terminal
Features of the Verifone T650P terminal
Features of the Verifone T650M terminal
Features of the Verifone T650M terminal

Paper Roll

Some of the features of your Point of Sale (POS) terminal depend on the availability of paper for printing receipts. When the terminal runs out of paper, it will not process any more transactions until the paper roll is replaced. We recommend monitoring the paper supply regularly and maintaining a sufficient inventory of paper rolls for receipts to avoid disruptions to your business operations. To order new paper rolls, please call us at 787-751-1401.

Follow these steps to replace the paper roll in your POS system:

Verifone T650P Paper Roll Replacement
Verifone T650P Paper Roll Replacement
  • Hold both sides of the paper roll cover located on the top of the device. Pull the cover outward to open it.
  • Hold the roll so that the paper feeds into the device from the top of the roll. Align the edges of the paper with the paper guide tabs and lift the edge of the paper back as you close the cover.
  • With the printer paper extending outward, close the printer cover by flipping it back to front until the cover clicks shut, allowing the paper to slide out of the printer cover.

Internet Connection

This POS terminal relies on Internet connectivity, either through a mobile carrier or a Wi-Fi network, to process transactions and sync data in real time. If there is no active Internet connection, the functionality of the terminal will be significantly limited.

To connect your terminal to a Wi-Fi network:

1 From the terminal main screen, select Settings
From the terminal main screen, select Settings
2 Select Network & Internet.
Select Network & Internet.
3 Make sure Wi-Fi is enabled and then, select Wi-Fi.
Make sure Wi-Fi is enabled and then, select Wi-Fi.
4 From the list of available networks, select the appropriate network.
From the list of available networks, select the appropriate network.
5 Enter the network password when prompted and press Connect
Enter the network password when prompted and press Connect
6 The terminal will indicate that it is connected correctly.
The terminal will indicate that it is connected correctly.

Check regularly to ensure that your terminal remains connected to avoid disruptions to your business operations. If your device is connected to a mobile network, you do not need to take any action or connect it to a Wi-Fi network, but it is still advisable.

Sale

This section provides information on how to process credit cards, debit cards, split payments and manual sales from the Point of Sale and the Verifone Trinity terminal.

Pay in Full

Below are the steps to submit a payment in full.

Point of Sale (POS)

1 Enter the employee number on the POS main screen. Then, press OK to continue.
Enter the employee number on the POS main screen. Then, press OK to continue.
2 Press New to create a table.
Press New to create a table.
3 Enter the table number. Then, press OK.
Enter the table number. Then, press OK.
4 Enter the number of guests. Press OK to continue.
Enter the number of guests. Press OK to continue.
5 Select items being ordered. Then, press Done.
Select items being ordered. Then, press Done.

Verifone Trinity Terminal

1 Select PayAtTable from the main menu.
Select PayAtTable from the main menu.
2 Press Sale. Enter the Aloha identification number. Then, press Submit.
Press Sale. Enter the Aloha identification number. Then, press Submit.
3 From the list, select the table and the check that you would like to close. Then, press Pay in Full.
From the list, select the table and the check that you would like to close. Then, press Pay in Full.
4 You may choose from a suggested tip percentage, no tip, or a custom tip amount.
You may choose from a suggested tip percentage, no tip, or a custom tip amount.
5 On the insert/swipe/tap card screen, the customer can pay with a credit or debit card or select the ATH Móvil payment option.
On the insert/swipe/tap card screen, the customer can pay with a credit or debit card or select the ATH Móvil payment option.
6 Once the transaction is completed, the terminal will display the outcome (Approved, Denied, etc.) Select the customer receipt delivery method: Send Receipt by SMS, Print Receipt, or No Receipt.
Once the transaction is completed, the terminal will display the outcome (Approved, Denied, etc.) Select the customer receipt delivery method: Send Receipt by SMS, Print Receipt, or No Receipt.

On the POS, enter the employee number on the main screen. Then, press OK to continue. Select the table for which payment has been completed. Then, press Close to finish closing the table.

Split Payment

This section will guide you through the steps to perform split payments on the Verifone Trinity terminal.

1 Press Sale. Enter the Aloha identification number. Then, press Submit.
Press Sale. Enter the Aloha identification number. Then, press Submit.
2 From the list, select the table and the check that you would like to close. Then, choose Split Payment.
From the list, select the table and the check that you would like to close. Then, choose Split Payment.
3 Enter the amount for the partial payment. Press Tip to add a tip. You may choose from a suggested percentage, no tip, or a custom tip amount. Then, press Charge.
Enter the amount for the partial payment. Press Tip to add a tip. You may choose from a suggested percentage, no tip, or a custom tip amount. Then, press Charge.
4 On the insert/swipe/tap card screen, the customer can pay with a credit or debit card or select the ATH Móvil payment option.
On the insert/swipe/tap card screen, the customer can pay with a credit or debit card or select the ATH Móvil payment option.
5 The terminal will display the outcome (Approved, Denied, etc.) Select the customer receipt delivery method: Send Receipt by SMS, Print Receipt, or No Receipt.
The terminal will display the outcome (Approved, Denied, etc.) Select the customer receipt delivery method: Send Receipt by SMS, Print Receipt, or No Receipt.
6 Then, the terminal will display the pending balance. Select Split Payment or Pay in Full to complete another partial payment or to finalize the transaction.
Then, the terminal will display the pending balance. Select Split Payment or Pay in Full to complete another partial payment or to finalize the transaction.
7 The terminal will display the outcome (Approved, Denied, etc.) Select the customer receipt delivery method: Send Receipt by SMS, Print Receipt, or No Receipt.
The terminal will display the outcome (Approved, Denied, etc.) Select the customer receipt delivery method: Send Receipt by SMS, Print Receipt, or No Receipt.

Transacción de Venta Manual

Below are the steps to perform a manual sale.

1 From the Sale/Refund screen, select the hamburger menu (button with three horizontal lines) in the top left corner of the screen.
From the Sale/Refund screen, select the hamburger menu (button with three horizontal lines) in the top left corner of the screen.
2 Select Manual Card Entry
Select Manual Card Entry
3 Input the card number and press Enter.
Input the card number and press Enter.
4 Confirm the card number. Then, press Confirm.
Confirm the card number. Then, press Confirm.
5 Enter the card expiration date and press Enter.
Enter the card expiration date and press Enter.
6 The Terminal will display the outcome (Approved, Denied, etc.) Select the customer receipt delivery method: Send Receipt by SMS, Print Receipt, or No Receipt.
The Terminal will display the outcome (Approved, Denied, etc.) Select the customer receipt delivery method: Send Receipt by SMS, Print Receipt, or No Receipt.

Refund

This section will guide you through the steps to issue a credit or debit card refund, as appropriate.

Note: The Verifone Trinity terminal will prompt you for a terminal password in order to access these functions.

Punto de Venta

1 Press the Refund option at the bottom of the screen.
Press the Refund option at the bottom of the screen.
2 From the list, select the reason for the refund. Then, press OK to continue.
From the list, select the reason for the refund. Then, press OK to continue.
3 Enter the table number. Then, press OK
Enter the table number. Then, press OK
4 Select the items from the initial order that you want to refund. Then, press Done.
Select the items from the initial order that you want to refund. Then, press Done.

Verifone Trinity Terminal

1 Select PayAtTable from the main menu. Press Refund. Then, enter the Terminal Password.
Select PayAtTable from the main menu. Press Refund. Then, enter the Terminal Password.
2 Enter the Aloha identification number. Then, press Submit.
Enter the Aloha identification number. Then, press Submit.
3 Select the table that will be issued the refund. Then, press Refund.
Select the table that will be issued the refund. Then, press Refund.
4 On the insert/swipe/tap card screen, the customer can pay with a credit or debit card or select the ATH Móvil payment option.
On the insert/swipe/tap card screen, the customer can pay with a credit or debit card or select the ATH Móvil payment option.
5 The Terminal will display the outcome (Approved, Denied, etc.) Select the customer receipt delivery method: Send Receipt by SMS, Print Receipt, or No Receipt.
The Terminal will display the outcome (Approved, Denied, etc.) Select the customer receipt delivery method: Send Receipt by SMS, Print Receipt, or No Receipt.

Point of Sale (POS)

1 The POS screen will show the outcome of the refunded transaction.
The POS screen will show the outcome of the refunded transaction.

Functions

This section covers the following system functions: Void, Reprint Receipt, Reports, and Settlement

Note: The Verifone Trinity terminal will prompt you for a terminal password in order to access these functions.

Void

Below are the steps to void a credit card transaction.

Point of Sale (POS)

1 Enter the employee number on the main screen. Then, press OK to continue.
Enter the employee number on the main screen. Then, press OK to continue.
2 Select the table from the main screen. Then, press Close.
Select the table from the main screen. Then, press Close.
3 Press the payment or transaction authorization. Then, press Delete.
Press the payment or transaction authorization. Then, press Delete.
4 Select Yes to delete the payment. The screen will display the voided transaction (Voiding). Then, press Exit to return to the main screen.
Select Yes to delete the payment. The screen will display the voided transaction (Voiding). Then, press Exit to return to the main screen. Select Yes to delete the payment. The screen will display the voided transaction (Voiding). Then, press Exit to return to the main screen. 2

Verifone Trinity Terminal

1 Select Void. Enter the Terminal Password. Then, press Submit
Select Void. Enter the Terminal Password. Then, press Submit
2 Enter the Aloha identification number. Then, press Submit.
Enter the Aloha identification number. Then, press Submit.
3 Press Void to cancel the transaction displayed on screen.
Press Void to cancel the transaction displayed on screen.
4 The Terminal will display the outcome (Approved, Denied, etc.) Select the customer receipt delivery method: Print Receipt or No Receipt
The Terminal will display the outcome (Approved, Denied, etc.) Select the customer receipt delivery method: Print Receipt or No Receipt

Reprint Receipt

Below are the steps to reprint merchant or customer receipts.

1 Select PayAtTable from the main menu. Then, Reprint Receipt. Enter the Terminal Password.
Select PayAtTable from the main menu. Then, Reprint Receipt. Enter the Terminal Password.
2 Enter the Invoice Number or select a transaction from the list.
Enter the Invoice Number or select a transaction from the list.
3 Select the type of receipt to print. Then, press Print Receipt. The terminal will automatically print the selected receipt.
Select the type of receipt to print. Then, press Print Receipt. The terminal will automatically print the selected receipt.

Reports

Below are the steps to view and print reports. You can select reports by transaction detail, summary, and more.

1 Select PayAtTable from the main menu. Then, Reports. Enter the Terminal Password.
Select PayAtTable from the main menu. Then, Reports. Enter the Terminal Password.
2 Select the type of report to view.
Select the type of report to view.
3 The terminal will display the selected report. Press Print to print the report.
The terminal will display the selected report. Press Print to print the report.

Settlement

Below are the steps to manually settle sales transactions.

1 Select PayAtTable from the main menu. Then, press Settlement. Enter the Terminal Password.
Select PayAtTable from the main menu. Then, press Settlement. Enter the Terminal Password.
2 The screen displays a transaction list. Press Settle All to complete the settlement. The terminal will display the confirmation when the settlement is successfully completed.
The screen displays a transaction list. Press Settle All to complete the settlement. The terminal will display the confirmation when the settlement is successfully completed.

Settings

This section covers the settings to configure the PayAtTable application.

Preference

Merchant Receipt

This option allows you to enable and disable automatically printing the merchant receipt.

1 Select PayAtTable from the main menu. Then, press the gear icon.
Select PayAtTable from the main menu. Then, press the gear icon.
2 Use the toggle button on the right of the Merchant Receipts option to enable automatic receipt printing.
Use the toggle button on the right of the Merchant Receipts option to enable automatic receipt printing.

Check Details

This option allows you to enable or disable displaying check details on the sales screen.

1 Select PayAtTable from the main menu. Then, press the gear icon.
Select PayAtTable from the main menu. Then, press the gear icon.
2 Use the toggle button on the right to enable the Check Details option.
Use the toggle button on the right to enable the Check Details option.

Troubleshooting

Communication Test

Follow the steps below to perform a communication test to verify that the POS terminal is connected to the Internet.

1 Select PayAtTable from the main menu. Then, press the gear icon.
Select PayAtTable from the main menu. Then, press the gear icon.
2 Select Communication Test.
Select Communication Test.
3 The terminal will then initiate the communication test.
The terminal will then initiate the communication test.
4 The terminal will display the test outcome (Comm Test Completed) and print out a test receipt.
The terminal will display the test outcome (Comm Test Completed) and print out a test receipt.
5 If the outcome shows Communication Error, check the Wi-Fi connection and run the test again.
If the outcome shows Communication Error, check the Wi-Fi connection and run the test again.

Network Info

This section describes how to access the network information.

1 Select PayAtTable from the main menu. Then, press the gear icon.
Select PayAtTable from the main menu. Then, press the gear icon.
2 Select Network Info to view the of the communication network specifications.
Select Network Info to view the of the communication network specifications.
3 The terminal will display the network information.
The terminal will display the network information.

Update Aloha Connection

1 Select PayAtTable from the main menu. Then, press the gear icon.
Select PayAtTable from the main menu. Then, press the gear icon.
2 Select Update Aloha Connection.
Select Update Aloha Connection.
3 Enter the Terminal Password. Then, press Submit.
Enter the Terminal Password. Then, press Submit.
4 Enter the Aloha IP address and port. Then, select Store Configuration. The terminal will update the device configuration.
Enter the Aloha IP address and port. Then, select Store Configuration. The terminal will update the device configuration.

About

1 Select PayAtTable from the main menu. Then, press the gear icon.
Select PayAtTable from the main menu. Then, press the gear icon.
2 The terminal will display the device application information.
The terminal will display the device application information.

PayAtTable Troubleshooting

1. Verifone Trinity terminal communication problems.

DESCRIPTION DETAIL
Issue The Verifone Trinity terminal cannot establish a connection with the Point of Sale or the payment host.
Cause This may occur due to Wi-Fi network issues or if connection to the payment host is unavailable.
Solution To check the Wi-Fi connection, go to the Internet Connection section of this guide.

2. Table for Refund message.

DESCRIPTION DETAIL
Issue When attempting to perform a Refund transaction, the Verifone Trinity terminal displays the message Table for Refund.
Cause This may occur when the Sale option is mistakenly selected from the Verifone Trinity terminal main screen.
Solution Process the refund transaction by selecting the Refund option from the Verifone Trinity terminal screen.

3. Table for Sale message.

DESCRIPTION DETAIL
Issue When attempting to perform a sale transaction, the Verifone Trinity terminal displays the message Table for Sale.
Cause This may occur when the Refund option is mistakenly selected from the Verifone Trinity terminal main screen.
Solution Process the sale transaction by selecting the Sale option from the Verifone Trinity terminal screen.

4. The POS screen displays the message You are Currently Locked on Terminal APSInter1.

DESCRIPTION DETAIL
Issue When the cashier tries to access the POS, it displays the message You are Currently Locked on Terminal APSInter1.
Cause The POS screen displays this message when the same user is simultaneously logged into the Verifone Trinity system and a remote terminal.
Solution Ensure that the user is logged out from the Verifone Trinity terminal.

5. The Verifone Trinity terminal displays the message The employee is locked

DESCRIPTION DETAIL
Issue When the cashier tries to access the Verifone Trinity terminal, it displays the message The employee is locked on another terminal.
Cause The Verifone Trinity screen displays this message when the same user is simultaneously logged into the system from any of the Point of Sale terminals.
Solution Ensure that the user is logged out from the Verifone Trinity terminal.

6. The Verifone Trinity terminal displays the message No Voidable Checks when performing a Void.

DESCRIPTION DETAIL
Issue When attempting to perform a Void transaction from the Verifone Trinity terminal, the screen displays the message No Voidable Checks.
Cause The POS will display this error if there are no existing transactions to Void.
Solution Once a transaction is selected for voiding at the POS, the user must complete the void transaction at the Verifone Trinity terminal before the transaction timeout occurs. If this error message appears, the user must to log into the POS again to delete the transaction and complete the Void process.

7. The Verifone Trinity terminal displays the message No Tables Available.

DESCRIPTION DETAIL
Issue The message No Tables Available is displayed when a server accesses the terminal using their credentials to check for open tables.
Cause The Verifone Trinity terminal screen displays this message when a server has no open tables at the POS.
Solution Open a table at the POS using the cashier's credentials. Then, verify that the Verifone Trinity terminal displays the information for the newly opened table.

8. The Verifone Trinity terminal displays the message Could Not Find the Employee with the supplied ID.

DESCRIPTION DETAIL
Issue When a server accesses the terminal with their credentials to check for open tables, the message Could Not Find the Employee with the supplied ID is displayed.
Cause The Verifone Trinity terminal displays this message when the server information entered is incorrect or does not match an existing server in the list.
Solution Enter the correct information for the intended server.

9. The Verifone Trinity terminal displays the message Login Failed.

DESCRIPTION DETAIL
Issue When a server accesses the terminal with their credentials to check for open tables, the message Login Failed is displayed.
Cause The Verifone Trinity terminal screen displays this message when a server has not yet opened a shift in the POS.
Solution Log into the POS and open a shift to start the day.

10. No Wi-Fi signal on the Verifone Trinity terminal.

DESCRIPTION DETAIL
Issue The Verifone Trinity terminal shows that there is no Wi-Fi signal available.
Cause There may be a problem with the Wi-Fi connection, or the terminal may be displaying the signal status incorrectly.
Solution To check the Wi-Fi connection, go to the Internet Connection section of this guide.

11. The Verifone Trinity terminal displays the message Check Aloha Terminal, Was Payment Applied? when attempting to complete a sale transaction.

DESCRIPTION DETAIL
Issue The Verifone Trinity terminal displays the message Check Aloha Terminal, Was Payment Applied? when a sale transaction is in the process of being completed.
Cause The Verifone Trinity terminal may lose connection to the POS while completing a transaction.
Solution Follow the steps shown on the Verifone Trinity terminal. Verify that the transaction was registered at the POS terminal and that the Verifone Trinity terminal is showing the status of the transaction. Press Yes on the Verifone Trinity terminal if the transaction was completed. The Verifone Trinity terminal will prompt you to enter the cashier's password for confirmation and will print a copy of the receipt to complete the transaction. Press No on the Verifone Trinity terminal if the transaction was not completed. The Verifone Trinity terminal will prompt you to enter the cashier's password to confirm and update the database.

12. The Verifone Trinity terminal displays the message Check Aloha Terminal, Was Refund Applied? when attempting to complete a refund transaction.

DESCRIPTION DETAIL
Issue When a refund transaction is in the process of being completed, the Verifone Trinity terminal displays the message Check Aloha Terminal, Was Refund Applied?
Cause The Verifone Trinity terminal may lose connection to the POS while completing a transaction.
Solution Follow the steps shown on the Verifone Trinity terminal. Verify that the transaction was registered by the POS terminal and that the Verifone Trinity terminal is showing the status of the transaction. Press Yes on the Verifone Trinity terminal if the transaction was completed. The Verifone Trinity terminal will prompt you to enter the cashier's password for confirmation and will print a copy of the receipt to complete the transaction. Press No on the Verifone Trinity terminal if the transaction was not completed. The Verifone Trinity terminal will prompt you to enter the cashier's password to confirm and update the database.

13. The Verifone Trinity terminal displays the message Check Aloha Terminal, Was Void Applied? when attempting to complete a void transaction.

DESCRIPTION DETAIL
Issue When a Void transaction is in the process of being completed, the Verifone Trinity terminal displays the message Check Aloha Terminal, Was Void Applied?
Cause The Verifone Trinity terminal may lose connection to the POS while completing a transaction.
Solution Follow the steps shown on the Verifone Trinity terminal. Verify that the transaction was registered by the POS terminal and that the Verifone Trinity terminal is showing the status of the transaction. Press Yes on the Verifone Trinity terminal if the transaction was completed. The Verifone Trinity terminal will prompt you to enter the cashier's password for confirmation and will print a copy of the receipt to complete the transaction. Press No on the Verifone Trinity terminal if the transaction was not completed. The Verifone Trinity terminal will prompt you to enter the cashier's password to confirm and update the database.

14. The Verifone Trinity terminal displays the message Check Aloha Terminal, Was Payment Applied? when attempting to complete a sale transaction with ATH Móvil.

DESCRIPTION DETAIL
Issue The Verifone Trinity terminal displays the message Check Aloha Terminal, Was Payment Applied? when a sale transaction is in the process of being completed.
Cause The Verifone Trinity terminal may lose connection to the POS while completing a transaction.
Solution Follow the steps shown on the Verifone Trinity terminal. Verify that the transaction was registered at the POS terminal and that the Verifone Trinity terminal is showing the status of the transaction. Press Yes on the Verifone Trinity terminal if the transaction was completed. The Verifone Trinity terminal will prompt you to enter the cashier's password for confirmation and will print a copy of the receipt to complete the transaction. Press No on the Verifone Trinity terminal if the transaction was not completed. The Verifone Trinity terminal will prompt you to enter the cashier's password to confirm and update the database.

15. The Verifone Trinity terminal displays the message Check Aloha Terminal, Was Refund Applied? when attempting to complete a refund transaction with ATH Móvil.

DESCRIPTION DETAIL
Issue When a refund transaction is in the process of being completed, the Verifone Trinity terminal displays the message Check Aloha Terminal, Was Refund Applied?
Cause The Verifone Trinity terminal may lose connection to the POS while completing a transaction.
Solution Follow the steps shown on the Verifone Trinity terminal. Verify that the transaction was registered by the POS terminal and that the Verifone Trinity terminal is showing the status of the transaction. Press Yes on the Verifone Trinity terminal if the transaction was completed. The Verifone Trinity terminal will prompt you to enter the cashier's password for confirmation and will print a copy of the receipt to complete the transaction. Press No on the Verifone Trinity terminal if the transaction was not completed. The Verifone Trinity terminal will prompt you to enter the cashier's password to confirm and update the database.

16. Server is unable to log into the Verifone Trinity terminal or the POS

DESCRIPTION DETAIL
Issue The server cannot log into the POS after the Verifone Trinity terminal displays a Login Failed error.
Cause The Verifone Trinity terminal lost the connection and was unable to report the log off status to the POS.
Solution Wait a few seconds until the timeout expires for the POS to release the connection session with the Verifone Trinity terminal.

17. The Verifone Trinity terminal displays the message Transaction Timeout when attempting to complete a transaction.

DESCRIPTION DETAIL
Issue The Verifone Trinity terminal displays the message Transaction Timeout and does not allow you to continue with the transaction process.
Cause While performing a transaction, the server takes too long to proceed to the next step in the transaction process. The time limit is reached and the connection session is cancelled.
Solution Press Cancel to return to the main screen. Re-enter the cashier's information into the Verifone Trinity terminal to start the transaction.

18. The Verifone Trinity terminal displays the message Low Battery

DESCRIPTION DETAIL
Issue The Verifone Trinity terminal screen shows the message Low Battery.
Cause The terminal is wireless and battery powered. After prolonged use, the battery may lose its charge.
Solution It is recommended to connect the terminal to the charger when not in use. The terminal can continue to operate once connected to the charger.

19. The Verifone Trinity terminal displays the message Trans Not Allowed when attempting to perform a void transaction.

DESCRIPTION DETAIL
Issue The Verifone Trinity terminal displays Trans Not Allowed when attempting to perform a void transaction.
Cause It is likely that the wrong Void transaction option was selected.
Solution Make sure to select the Void option.

20. The Verifone Trinity terminal screen displays the message Amount exceeds total balance when entering an amount for a partial payment.

DESCRIPTION DETAIL
Issue The Verifone Trinity terminal displays the message Amount exceeds total balance when the amount for a partial payment is entered.
Cause The amount entered is greater than the total amount for the table.
Solution Enter an amount that is less than the total amount of the sale, or select the Pay in Full option to pay the full amount for the table’s total sale.